Hostroute blog
Billing Migration Process - invalid email addresses
Monday June 23, 2008
We are part way through the migration of all customers accounts to our new billing system.
When an account is migrated the customer gets an email with a username and pssword that allows them to access the billing system and update their details.
A large number of these emails are being returned as undeliverable because the address we have on file is no longer in use. This means that some customers will be unable to log in or recover their password.
If this happens to you, please put in a support ticket with as much detail as you can (hosting or domain username and password) and we will get your email address updated to a valid one.
