Hostroute

Need help?

We want your web site to be a success. To help you we have set up a comprehensive support system. Please use the tabs above to access our FAQs by topic or follow the steps below:

Check the support manual

Using the manuals is by far the quickest way to get help with most common problems. The manuals give in depth information on the functions of your hosting account and control panel

They have built in search functions so you will be able to find information easily.

• Premium Plans
• Reseller and Multi Domain Plans
• Windows 2000 (Hosting Controller – download)
• Windows 2000 (additional information)
• Account Cancellations and Credit Card Changes

Lost passwords

If you have lost your password for the control panel/FTP then click here.

Contact support via the help desk

If after reading through the support manuals, you still have problems then contact our support team by logging a request into our help desk system.

Support requests sent by email will be ignored to avoid duplication.

We can only provide support with problems relating to the hosting of your site on our servers, we can’t help you write scripts or fix web pages for you!

NEW USERS

Before you can use the Helpdesk you will need to set up a username and password. The username and password of your web hosting account will not work. Register a new Helpdesk user

CONNECTIVITY ISSUES

If you are having problems connecting to your web site it is very helpful to us if you include a traceroute in your support ticket.

Telephone and Fax

We do not provide technical support by telephone because we have staff in several locations and customers in over 50 countries.

Our Helpdesk is structured to help you explain your problem clearly. This allows us to resolve it more quickly. Your support request *will*automatically be passed to the person best able to assist you.

Staff Blog

Hostroute staff maintain a technical information blog as an informal way of collecting information which may be of use to customers. This is not a means of obtaining support, but its well worth a read if you have the time.

Go to Hostroute blog